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Remote IT and business support · Annual service plans

Expert operations.
Defined outcomes.
One annual partner.

Application support, digital records, data operations and implementation coordination—delivered from India to companies in the US, UK and Australia. Agreed work. Regular updates. Clear responsibilities.

12-month project scopeQuarterly milestonesMonthly reportingRemote delivery
Annual service plansAgreed deliverables and change controls
A clear point of contactMonthly updates and quarterly reviews
Built for global teamsUS · UK · Australia
Our solutions

Six annual service packages.

Choose the services you need. We agree on the work, delivery schedule and responsibilities before the project begins.

Annual package pricing · final quote after consultation
01 / Data operations

Data Essentials

Data entry, record checks and monthly business reports.

$12,000
annual starting price

  • Up to 20,000 structured records processed or validated
  • 12 monthly MIS reporting packs
  • 12 data-quality and exception reports
  • 4 quarterly reconciliation summaries
  • Annual cleaned dataset and handover
Discuss this package ↗
02 / Document operations

Document Management Pro

Document indexing, file organization and digital records management.

$15,000
annual starting price

  • Up to 30,000 supplied digital pages indexed
  • Up to 12,000 document metadata records within page scope
  • 12 monthly QA and processing reports
  • 4 quarterly repository audits
  • Annual document inventory and handover
Discuss this package ↗
03 / End-user IT

IT Helpdesk Care

Level 1 support for common software, user account and Windows issues.

$18,000
annual starting price

  • Up to 900 routine L1 support tickets
  • Up to 180 account requests within ticket allowance
  • 12 monthly service performance reports
  • Up to 24 knowledge-base article updates
  • 4 quarterly improvement reviews
Discuss this package ↗
05 / Implementation

Digital Workflow Transformation

Help with software rollouts, testing, training and user support.

$30,000
annual starting price

  • Up to 4 predefined software rollout phases
  • Up to 5 documented workflows
  • 4 UAT coordination cycles
  • 12 user training sessions
  • Monthly progress reports and final handover
Discuss this package ↗
06 / Integrated operations

Managed Digital Operations Plus

Application support, document processing and reporting in one service.

$36,000
annual starting price

  • Up to 1,000 L1 application tickets
  • Up to 15,000 digital pages indexed
  • Up to 10,000 structured records validated
  • 12 consolidated reports and 12 training sessions
  • Quarterly reviews and annual handover
Discuss this package ↗

Prices are illustrative, exclude applicable taxes and transaction fees, and are finalized after a scope assessment. Currency display uses indicative planning rates (USD 1 = INR 95.08; GBP 0.7513; AUD 1.4390), not live FX. Actual billing currency, deliverable complexity, coverage hours and dependencies are agreed in the statement of work.

Services included

What your team gets.

See the work included in each service. We agree on deliverables and how they will be reviewed before work starts.

Data processing & MIS reporting

Structured data entry, standardization, duplicate detection, rule-based validation, Excel trackers, reconciliation, exception logging and scheduled management reports.

  • Client provides source data, rules and approved systems
  • Quality measured against agreed sample and field definitions
  • Advanced analytics and custom development excluded
Document indexing & DMS operations

Classification, file naming, metadata entry, upload into an existing DMS, indexing quality checks, digital inventories and retrieval support.

  • Digital files supplied by client
  • Page and document counts defined separately
  • Physical scanning and legal review excluded
Remote L1 helpdesk

Ticket logging, prioritization, routine Windows and approved software assistance, authorized access support, documented troubleshooting and L2/L3 escalation.

  • Business-hours coverage only unless separately agreed
  • Routine ticket acknowledgement target defined in SLA
  • Hardware repair and advanced engineering excluded
SaaS application operations

Application ticket triage, user onboarding, role/access administration, standard issue investigation, knowledge-base upkeep, training and monthly service metrics.

  • Client retains engineering and platform ownership
  • Bug fixes and custom integrations excluded
  • Resolution depends on complexity and escalation availability
Software rollout coordination

Project trackers, workflow documentation, UAT coordination, training materials, user orientation, launch issue tracking and handover records.

  • Existing platform and client technical owner required
  • Custom builds and architecture excluded
  • Milestones accepted against phase checklists
Integrated digital operations

Coordinated delivery of application support, document processing, structured data validation, MIS reporting, training and quarterly service management.

  • Each workstream has a separate volume cap
  • Additional delivery capacity may be required
  • Out-of-scope work requires a written change order
How we work

From the first call to project completion.

01 / FIRST CALL

Free consultation

Discuss your systems, work volumes, goals, access needs and current bottlenecks.

02 / AGREE

Scope & proposal

Agree a statement of work with volume caps, milestones, quality measures and a written quote.

03 / WORK

Quarterly milestones

Execute the agreed work with monthly reporting and quarterly delivery reviews.

04 / HAND OVER

Review & renew

Complete acceptance, provide documentation and plan the next year's priorities.

Let us take care of your day-to-day operations

Turn operational complexity into clear, measurable delivery.

Tell us what your team needs help with. We will explain the services, agree on the work and provide a quote. Start with a free consultation.