1. Company: DScholar Research
2. Location: Remote – India
3. Engagement: Freelance / Contract-Based
4. Experience: Minimum 5–7 years
5. Compensation: Negotiable, based on workload and contractual responsibilities

About DScholar Research

DScholar Research is seeking experienced IT and BPO operations professionals to join its freelance network and coordinate the delivery of managed business operations and IT support services for domestic and international clients.

Key Responsibilities

Service Delivery Coordination

1. Coordinate multiple IT and BPO service assignments.
2. Manage workflows involving data processing, document management, IT helpdesk, and SaaS application support.
3. Assign tasks to appropriate service delivery professionals.
4. Monitor progress, turnaround times, and service quality.
5. Maintain project trackers, operational dashboards, and service delivery records.

Client & Freelancer Coordination

1. Serve as an operational point of contact for assigned client engagements.
2. Coordinate with freelancers, technical specialists, and external service providers.
3. Monitor contractual deliverables and agreed service-level targets.
4. Organize periodic client reporting and operational reviews.
5. Escalate technical issues and delivery risks appropriately.

Quality Assurance & Reporting

1. Establish and maintain standard operating procedures.
2. Review operational reports and monitor key performance indicators.
3. Identify recurring issues and recommend process improvements.
4. Support monthly reporting and quarterly performance reviews.
5. Maintain confidentiality, data protection practices, and service documentation.

Essential Qualifications

1. Bachelor’s or Master’s degree in Business Administration, IT, Operations Management, or a related field.
2. Minimum 5–7 years of experience in IT service delivery, BPO operations, or managed services coordination.
3. Experience coordinating multiple technical or operational workstreams.
4. Strong knowledge of service-level agreements, quality assurance, and performance reporting.
5. Excellent organizational, stakeholder management, and written English communication skills.
6. Proficiency in Microsoft Excel, project tracking tools, and operational reporting.

Preferred Qualifications

1. ITIL Foundation, PMP, PRINCE2, or equivalent experience.
2. Previous experience managing remote or distributed teams.
3. Experience coordinating services for international clients.
4. Familiarity with IT helpdesk, SaaS support, data processing, and digital document workflows.

Engagement Details

1. Remote freelance or contract-based engagement.
2. Assignments allocated according to confirmed client requirements.
3. Working hours may vary based on international client needs.
4. Remuneration negotiated according to project scope and responsibilities.
5. No guaranteed minimum workload.

DScholar Research is developing a freelance operations network to support future managed service engagements.