Client Relations, Social Media & Service Advisory Executive

Full Time
Remote-e-Workspace
Posted 1 week ago
  1. Work Mode: Work From Home (DScholar e-Office)
  2. Employment Type: Full-Time
  3. Proposed Monthly Salary: ₹15,000 gross, subject to applicable minimum-wage requirements
  4. Location Preference: Tripura-based candidates preferred; eligible applicants from other Indian states may also apply.

Key Responsibilities

Social Media Management & Content Creation

  1. Create professional social media posts, promotional creatives, announcements and service updates.
  2. Manage DScholar’s official Facebook, Instagram, LinkedIn and other digital platforms.
  3. Prepare engaging captions, promotional content and informative posts.
  4. Maintain a regular social media content calendar.
  5. Use Canva and AI-assisted tools to improve content quality and productivity.

Client Relations & Service Advisory

  1. Respond to initial enquiries through WhatsApp Business, email, website and social media.
  2. Attend preliminary client interactions through Google Meet.
  3. Introduce DScholar’s services and understand prospective clients’ requirements.
  4. Prepare structured enquiry reports for the Director.
  5. Coordinate appointments and Director-approved follow-ups.

e-Office Administration

  1. Work through DScholar’s online e-Office system.
  2. Maintain digital client records, assignments and communication logs.
  3. Submit daily work updates and periodic reports to the Director.

Required Qualifications & Skills

  1. Graduate in any discipline.
  2. Good written and spoken English.
  3. Working knowledge of ChatGPT (OpenAI) and Gemini (Google).
  4. Ability to use ChatGPT and Gemini for drafting social media captions, generating content ideas, improving communication and preparing initial drafts of reports.
  5. Proficiency in Canva or similar graphic design tools.
  6. Familiarity with Facebook, Instagram, LinkedIn and social media management.
  7. Working knowledge of Google Meet, Google Docs, Google Sheets and email.
  8. Good interpersonal, organisational and documentation skills.
  9. Personal laptop or desktop computer, reliable internet connection and a suitable work-from-home environment.

AI Usage Requirement: Candidates must be able to review, verify and edit AI-generated content before publication. Confidential client information must not be entered into public AI tools without authorisation.

Mandatory Application Requirements

Applicants must submit:

  1. Updated CV.
  2. Links to relevant professional or publicly accessible social media profiles.
  3. At least three samples of social media posts or digital creatives created by them.
  4. Details of previous social media management experience, if applicable.
  5. A brief description of their experience using ChatGPT, Google Gemini and Canva.

Private social media profiles and account passwords are not required.

Important Role Clarification

The executive will handle preliminary enquiries, information sharing, social media management and administrative coordination. All specialised research advice, consultancy decisions and final client commitments will remain with the authorised professionals.

Job Features

Job CategoryDScholar Press, DScholar Research, DScholar Web
100% Work From HomeFull-time remote employment through DScholar's digital e-Office system.
Social Media & Content CreationManage official social media accounts, design posts and create promotional content.
AI-Enabled Working EnvironmentUse ChatGPT and Google Gemini for content development, communication and digital productivity.
Client Relations & Professional ExposureInteract with clients through Google Meet, coordinate enquiries and report directly to the Director.
Telecalling & Client RelationsHandle inbound and outbound calls, respond to enquiries, explain DScholar's services, conduct preliminary Google Meet interactions and coordinate client follow-ups.
e-Office Administration & Director ReportingMaintain client records, prepare enquiry reports, schedule appointments and coordinate directly with the Director.

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